Shipping Policies

Painted Fox Home offers FREE SHIPPING.  On Everything. Everyday.

Shipping your items on time is very important to us. Painted Fox Home partners with multiple resources to ship the many products offered for sale on the Painted Fox Home website. We do our best to provide accurate estimated delivery dates and ship your items on time. That said, the estimated delivery dates provided are estimates and never guaranteed. They take into account many factors, including item availability, location, and shipping destination.

We work with designers, artisans, and manufacturers all over the world to bring you unique and beautiful products. Many are handmade, while others are sourced overseas. Coordinating delivery from so many sources takes time and care, and we often ship products together to keep costs low. Rest assured, our products are worth the wait.

With the exception of Special Order items (see notes below), all items will ship within 15 business days, unless otherwise noted as 'Available on Backorder' (see below for notes).  You may receive multiple packages for a single order, as our treasures are sourced from many warehouses and artisans who ship on our behalf. Once a product has shipped, time to delivery may range from 1 to 10 business days depending on carrier, and final delivery destination. Painted Fox is not responsible for items that are lost or damaged in transit. Please note that we can not guarantee delivery dates. We reserve the right to choose the most economical carrier to ship your package.  Painted Fox Home cannot deliver to P.O. Box locations or military APO/FPO addresses.   Painted Fox Home is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.

Some notes for special order items:

–All Painted Fox Lighting is Special Order and will ship 4-8 weeks from date of order. If you need your lighting sooner, please contact us and we will do the best we can to get your light to you as soon as possible. Special Order lighting is subject to a 25% restocking fee.

–All Painted Fox Furniture is Special Order.  Special order furniture can take up to 12 weeks to ship. If you need your furniture sooner, please contact us and we will do the best we can to get your item shipped as soon as possible.  Furniture will ship via LTL Freight carrier and will be delivered curbside.  You will receive a phone call to arrange delivery. Special Order furniture is subject to a 25% restocking fee.

–All Wood Signs, with the exception of Sugarboo, ordered from Painted Fox Home are custom made at the time of your purchase.  Please allow 4 weeks for delivery.

–All Sugarboo merchandise ordered from Painted Fox Home is custom made at the time of your purchase.  Please allow 10 weeks for delivery.

–All Special Order merchandise is subject to a 25% restocking fee.  Any remaining refund for Special Order merchandise will be given in the form of merchandise credit.

-All special order requested cancellations requested with 72 hours from the time of purchase will result in a refund.  All other cancellations will be subject to a 25% restock fee and the remaining amount will be issued as merchandise credit.

–Any product 'Available on Backorder' will be charged at the time of purchase.  These items are considered pre-pay, pre-order and may be cancelled any time prior to shipping

At Painted Fox, we are proud of our commitment to the environment. We reuse packaging materials and boxes as often as possible. Our customers enjoy noting the many places their boxes have traveled. It is our hope that our customers will pay it forward and do the same!